Repair, Complaint and Warranty Cases
Repairs
We arrange repair services for our suppliers' instruments even after the warranty period has expired, when possible. We do this to provide a seamless service experience for our customers. Through our close contact with the suppliers, we can offer a safe and professional service, even for out-of-warranty repairs.
How to proceed with a repair:
- Fill in our writable order form and send it via email to info@instrumentcenter.se
- Once we have reviewed your order form, you will receive a case number and clearance to send in the instrument
- Send the instrument along with a printout of the form to the address below
- NOTE! An evaluation fee will be charged for instruments sent in for an external repair quotation from our partners, in cases where the quotation is not accepted
Download Order Form
Complaints & Warranty Cases
- Warranties on goods are provided by the respective manufacturer
- Instrumentcenter Sweden AB does not provide any additional warranties beyond the manufacturer's specifications
- For valid warranty cases, we cover the return shipping cost
How to proceed with a complaint or warranty case:
- Fill in our writable complaint form and send it via email together with the invoice to info@instrumentcenter.se
- Once we have reviewed your case, you will receive an RMA number and clearance to send in the instrument
- Send the instrument along with a printout of the complaint form and the invoice to the address below
Download Complaint Form
Address for all Cases
Instrumentcenter Sweden AB
Östra Längdgatan 4B
611 35 Nyköping